Our success requires your trust.
With that in mind we want to share with you our approach to security, along with the personalized options
available to our customers, to guarantee a successful joint stewardship of your data. As always, please
don’t hesitate to contact us if you have any questions in regards to our security protocols, you can
reach our security team at firstname.lastname@example.org
Data storage & transmission
All data transmissions from our sensors running on customers' machines are encrypted, take place over
HTTPS, and are delivered to a virtual private cloud (VPC) where data is stored encrypted at rest using
AES-256. Your data will never travel over the public internet unencrypted except on an as-needed basis
temporarily for specific analysis, ensuring that your data is doubly secure.
Our algorithms use the sensor data to discover activity patterns that are used to document processes,
map best and worst workflow paths, and identify areas for improvement and/or automation.
After 30 days the data transmitted from the sensor may be permanently deleted from storage. However,
based on your Zeitworks customer agreement and account settings, this timeline can be adjusted in order
to better meet your security needs.
The summarized insights and reports generated from the analysis of collected sensor data will be retained
according to the terms of your Zeitworks customer agreement. We can store this information as long as
necessary to provide you with analytics, insights and reports. Of course, at any time you can request
this information to be permanently deleted. Any reports will be available until the summarized insights
have been deleted.
Your cloud or ours?
Customers have the option of selecting their own personal cloud infrastructure for storing both their data,
as well as insights and reports. To discuss this option and its benefits, please contact our team at
Sensor settings & configuration
Zeitworks provides your IT Admin control over the sensors in your network with control over the who, when,
what. Your company can schedule when the sensors will collect data, allowing you to restrict the sensor to
specific work hours, or to set different work hours for different positions or individuals. With our Block
List capabilities you can also determine which specific applications/services to include in our analytics.
You can even allow individuals’ control over when their sensor will collect data and give them the ability
to create their own Block List. You will have total control over what data is observed by Zeitworks’ sensors.
The Zeitworks sensor utilizes a Chrome browser extension to enable collecting rich browser activity data.
You can find details about this extension on our Chrome extension data privacy
Zeitworks access to your data
Employees at Zeitworks cannot read your sensitive data (other than for quality control). And Zeitworks
employees who interact with your data must be specifically screened and authorized.
Contact our security team
As always, if at any time you have questions or concerns regarding the safety of your data, please
contact our security team: email@example.com
Last revised: 15 March 2020